Can I track my order?
You should receive an email from us with your tracking number confirming your order has been shipped. If you don't receive one, please click on "Contact Us", shoot us a quick email and submit your order information in the "comments" box. Otherwise you can call our Sales Support group at
805-494-0756
How is my order shipped?
Piloti ships to all domestic locations via UPS and requires a valid street address for all orders. Unfortunately, we do not ship to P.O. Boxes at this time. All orders are shipped via UPS Ground. If you're hot for your shoes and need them sooner, you can specify Overnight, Second-Day, or Three-Day Select delivery for an additional charge.
Note: All products are shipped from our warehouse in Portland, Oregon.
When is my order shipped?
Orders for in-stock merchandise placed before 1:00pm PDT, Monday through Friday (excluding major holidays), with upgraded shipping will ship the same day. All other orders will be shipped within 48-72 hours of receipt.
Can orders be shipped outside of the U.S.?
Yes, please email info@piloti.com We ship internationally via UPS Worldwide Expedited (5 days) or UPS Worldwide Express (2 days). Shipping charges vary. Although our website cannot accept international credit cards at this time, you can use our contact form to let us know you want to place an order, and we will contact you via return email. You can also locate an international Piloti distributor near you by just clicking on the dealer locator (upper left).
Are there any handling charges?
We charge a small handling fee of $3 for the first pair, plus $1.50 per additional pair of shoes per order.
Can I get my shoes on Saturday?
Need to get your shoes for the weekend sprints? Piloti offers Saturday delivery. You can find this option on the online order form.
What happens if my package is undeliverable for some reason?
Occasionally, packages are returned to us as undeliverable. When this happens, Piloti will issue you a full refund.
How do I return my purchase for a Refund or Exchange?
Satisfaction with our products is very important to us. If for any reason you are not satisfied with your purchase, your product has a material defect or you wish to exchange it for a different size or style, please return the package to the address below. Please fill in the return form enclosed in the box, or tuck a note inside with your name, contact info, and desired exchange, or reason for requesting a refund. If the shoes are in resaleable condition (barring a manufacturer's defect), Piloti will issue a credit to your credit card or ship another product to you accordingly. Please note: We do not offer customers a refund for the cost of shipping.
Please send your exchange/return to: Piloti, Inc. Attn: Exchange/Return Dep't 790 Hampshire Rd., Unit D, Westlake Village, CA 91361
Warranty and Returns: Piloti will warranty our driving shoe line for a period of six months, or until the tread on the sole becomes smooth in any area, against products deemed defective. Piloti does not cover shoes that have been washed, laundered, or altered in any way. Piloti does not replace shoes that have been exposed to harsh chemicals or greases.