**Orders placed during the week of April 14-18 will be shipped April 21 due to a company inventory. To ensure a timely arrival of your order, please place your order by Thursday, April 10th.**

Are Pilotis sized differently than other shoes?
No. Piloti footwear comes in men's sizes 4 to 13 and fits your feet just like most major athletic footwear brands. Piloti runs true to most athletic shoe sizes, except Nike and Asics, which tend to run a bit smaller (Nike 11 = Piloti 10.5).

Are there sizes for women?
Obviously women's shoes are smaller than men's shoes. You just convert a men's shoe size to women's shoe size by shifting 1.5 sizes down. For example, a women's size 8 equals a men's size 6.5.

What about shoe width?
All Piloti footwear is manufactured in "D" width and fit most narrow and wide foot types from "B" to up to an "EE" width.

Is the sock liner removable?
Yes.

How do I keep my Pilotis clean?

We recommend regularly using a suede block and brush, available at any drugstore, to keep the suede looking fresh. Upon receiving your new shoes, you might want to spray them with "Boot Protector" available at most footwear retailers. We have found this product highly effective for protecting suede from dirt and moisture, without altering the color.

How do I return my purchase for a Refund or Exchange?
Satisfaction with our products is very important to us. If for any reason you are not satisfied with your purchase, your product has a material defect or you wish to exchange it for a different size or style, please return the package to the address below. Please fill in the return form enclosed in the box, or tuck a note inside with your name, contact info, and desired exchange, or reason for requesting a refund. If the shoes are in resaleable condition (barring a manufacturer's defect), Piloti will issue a credit to your credit card or ship another product to you accordingly. Please note: We do not offer customers a refund for the cost of shipping.

Warranty and Returns:  Piloti will warranty our driving shoe line for a period of six months, or until the tread on the sole becomes smooth in any area, against products deemed defective. Piloti does not cover shoes that have been washed, laundered, or altered in any way. Piloti does not replace shoes that have been exposed to harsh chemicals or greases.

Please send your exchange/return to:  Piloti, Inc., Attn: Exchange/Return, 790 Hampshire Rd., Unit D, Westlake Village, CA 91361